Pyralostiva
Privacy Policy
We protect your information and give you clear control over your data.
Your Privacy Matters
When you use our platform, you trust us with sensitive information. We take this responsibility seriously and apply strict privacy controls at every step. This policy explains what data we collect, how we use it, and your rights under Malaysian law.
Our goal: deliver practical, calm financial support while respecting your privacy. No excessive data requests, no hidden tracking—just what’s needed to serve you better. Read this policy to know exactly how your data is protected and managed.
Data Collection
We collect only the data needed to deliver and improve our services. Information is gathered when you create an account, interact with site features, or contact our team. We never collect more than necessary.
Information You Provide Directly
- Name and contact details (email, phone, address) provided by you.
- Account information, if you register or sign in.
- Service requests or support messages you submit.
- Preferences or settings you choose on our site.
- Payment data, only if relevant to a specific service.
Automatically Collected Information
- Device type, operating system, and browser used.
- Referring website or search terms.
- Time, date, and duration of site visits.
- General location based on IP address, not precise address.
- Pages viewed and site actions taken.
How We Use Your Data
Your information is used strictly to deliver our services, communicate with you, enhance site features, and ensure legal compliance. We do not use your data for unrelated purposes or external marketing.
- Create and manage your account.
- Process service requests and support needs.
- Send you updates related to our platform or your account.
- Improve our website functionality and user experience.
- Comply with applicable laws and regulations.
- Prevent fraud and enhance site security.
- Aggregate anonymous insights to guide improvements.
Our Commitment: Protecting your privacy is a core value. We use strong safeguards, limit access to sensitive data, and regularly review our practices for compliance with Malaysia’s PDPA. Your information is handled with care and respect at every step.
How We Share Information
We do not sell your personal data. We may share your information with trusted service providers, or if required by Malaysian law, always protecting your privacy and interests.
Our Service Providers
We work with carefully selected service providers—like payment processors or hosting companies—who must meet our privacy and security standards. They access only what’s needed to deliver their service.
Legal Compliance
We may process or share data if required by Malaysian law, court order, or to protect our platform and users from fraud or abuse.
Anonymous Usage Data
We may collect anonymous usage statistics to understand how our site is used. This helps us improve features and fix issues quickly, but never identifies individual users.
Your Rights
You have rights under Malaysian law: access, correction, deletion, limitation, portability, and objection. We make it simple to exercise these rights—just contact us for any request.
- You have the right to access your personal information at any time by contacting us.
- If your details are incorrect, request a correction any time.
- You may request that we delete your personal data, subject to legal obligations.
- Request a copy of your personal data in a portable format, where feasible.
- You have the right to object to certain data uses, such as direct marketing (which we do not practice).
- You can request that we restrict how your data is used in certain circumstances.
To exercise your privacy rights or request details, contact our support team. We review every request promptly and provide clear answers.
How We Protect Your Data
Your security matters. We apply technical safeguards and organisational controls to prevent loss, misuse, or unauthorised access to your information. Regular reviews keep our defences current.
Technical Safeguards
- Encryption of sensitive data in transit and at rest.
- Firewall and network security monitoring.
- Secure backup and disaster recovery protocols.
- Ongoing vulnerability testing and rapid incident response.
Organizational Safeguards
- Strict access controls for team members handling personal data.
- Mandatory privacy training and compliance checks for all staff.
- Data minimisation policies in every process.
- Regular reviews and updates of privacy practices.
How Long We Keep Data
We keep your data for as long as needed to provide our services, comply with legal obligations, or resolve disputes. When no longer required, information is securely deleted or anonymised.
- We collect and store basic account data to help you use our services smoothly.
- Data on your interactions with safety net features, used only for improving our tools.
- Details from your communications with us, such as emails or support requests.
- Payment and billing details, if required for transactions.
- We do not use your data for external marketing or advertising purposes.
Retention periods vary by data type and legal requirements. Contact us for details on your records.
International Data Transfers
Personal data may be transferred outside Malaysia only if necessary for service delivery. We ensure such transfers meet strict legal and security standards, protecting your privacy.
- Data is only transferred abroad if it supports the services you request.
- Transfers meet all Malaysian legal and privacy standards.
- We require data processors abroad to adopt strict security protocols.
- Contact us for more about international data transfers.
Cookie Policy
Cookies help us remember your preferences, maintain security, and understand how you use our website. We use only necessary, functional, and performance cookies—no hidden tracking or excessive data collection.
Types of Cookies Used
- Required for core site functions like authentication and security.
- Track site usage to help us improve content and usability.
- Enhance your experience by remembering language and display settings.
- Remember your preferences and enhance usability.
You can manage your cookie preferences in your browser at any time. Disabling certain cookies may impact site features.
Policy Changes
We reserve the right to amend this policy as our services or regulations evolve. Major changes will be clearly posted, and your continued use means you accept the new terms.
- You’ll be notified before any major policy change takes effect.
- We may update this policy to meet new legal or operational needs.
- Changes are communicated on this site and through your account, if relevant.
- Your continued use signals acceptance of updates.
Review this page regularly to stay up to date on privacy practices.
Contact Us
Questions about privacy? Contact our team and we’ll respond promptly. We aim to resolve privacy issues clearly and efficiently for all users.
Pyralostiva
Mercu 2, Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia
Phone: +60 9-030 2097
Email: content@pyralostiva.sbs